Frequently Asked Questions

Here you will find answers to frequently asked questions. If you don’t see the answer to your question, please proceed to the end of the list and submit your question on our contact form.

What forms of payment do you accept?

We currently accept all major credit cards, PayPal, and ViaBill during online checkout. For local pick-ups, we accept all previously listed payments as well as cash.

How much is it to ship my order?

We use USPS for all our package shipping. Shipping is a Flat $3.50 Rate, regardless of the number of items you purchase.

Additionally, we often have specials running to save you a bit of money on your order. You can find any current specials announced in the banner at the top of every page.

When will my order ship out to me?

Paid orders are shipped out within 24 business hours.

What is your Return Policy?

Returns must be reported within 3 days of delivery. Email with photos of damage or defects. Photos will be reviewed for possible repair, exchange or refund of your item. No other returns will be accepted.

What is ViaBill?

ViaBill is a monthly installment option at checkout. There is no credit check, fees or interest when using ViaBill. A downpayment of 25% is due at time of checkout and the remaining balance is paid monthly for 4 months.

Are you on Facebook?

Yes, you can like and follow our business page on Facebook

Do you have a referral program?

We sure do. You can find your referral link under the My Account tab. Share this link through social media, text message, email or any other way. You can earn free jewelry for spreading the love of jewelry.

Do you have a customer loyalty program?

Absolutely! For being a loyal customer, we keep track of your rewards. For every 12 Adult pieces, you purchase we email you a coupon to redeem for a free piece. You can see your current point standing at the bottom of any page on our site.

Can I become an Independent Consultant for Paparazzi Accessories?

We thought you’d never ask! If you have a love of accessories just like we do, then you are in the right place. Take a peek at our Make Money tab for all the basics or reach out to us. We’d love to talk to you about this Amazing Opportunity!

Where are you located and What are your hours?

We are located at 253 State Route 208, New Paltz, NY 12561

Our Grand Opening will be held on Saturday, October 26th from 12-6 pm. We will then be open Tuesday – Saturday from 12 pm to 6 pm and closed on Mondays and Tuesdays.

So your question didn’t make the list? Submit your question Here

We will get back to you as soon as possible with an answer. We are continuously striving to better serve our customers and will frequently update our list of frequently asked questions.